+ What are the conditions for returning my product(s)?

You can return your order within 30 days of receiving it . If you received items from one order in several parcels (i.e. placed your order for multiple items once, but the items arrived on different days), the 30-days return period begins on the day you received the last parcel.

Here are the General Return Conditions for your product:

• The product must have been unused, unwashed, undamaged (unless it arrived damaged or defective. In which case, please refer to the instructions below) and worn only for fitting.
• The product must be in its original state and packaging with the original tags attached.
• Apparel must have the original packaging and original tags attached.
• Accessories must have all parts of the original packaging.

Items that do not meet these criteria, or return concerns made 30 days after receipt of the last parcel cannot be returned. To begin the return process and for items that arrived damaged or defective, please refer to the information below.

+ What should I do if my product arrives damaged or defective, or isn't what I ordered?

You may return your product to us. We do not permit exchanges. You may return your product by following the steps below:

1. First and foremost, please do not remove the tag from the product, and do not remove it from its original packaging.

2. Send us the following details:

   • The name of the product you originally ordered
   • How much you purchased this product for (include the original price, and the discounted price, if applicable).
   • Visual evidence (e.g. photos, videos) of the product you received. For damaged or defective items, please include photos of the damage or defect. Meanwhile, for products that were sent in the wrong color variant, please be sure to take a photo of the product with proper lighting.

3. Send these details to us via email or call or send a message to our official customer service number +639171739157. You may also use this number to contact us on Viber and WhatsApp. We respond to concerns from 10 AM - 5 PM (GMT +8).

+ How do I return my order?

After following the steps above, you may return your order via postal service to the return address.

+ When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less.

Once the return has been approved, it takes 1-2 days for the refund to be made by the online store to your payment services provider via PayPal (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if done via bank debit card transfer.

+ Will you refund my shipping / delivery costs if I return my order?

Shipping costs are non-refundable. This applies to both the original shipping cost and the shipping fee for the return. We will only refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any).

+ When will you receive my return package?

After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to us if you are from the Philippines. For international orders, it typically takes 2 - 4 weeks depending on your location. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us.

+ Why do I have to wait for you to recieve my returned product(s) before I can get a refund?

Before we can start processing your refund, we need to make sure that your returned products meet our return's condition.

As long as your product(s) meet the above criteria, we can refund your purchase. If your returned product(s) don't meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.

+ Can I exchange my product(s)?

Again, we are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, you may return unwanted products for a refund and then place a new order.

+ What do I do if my question isn't covered here?

If you cannot find the answer to your question here, please contact us via email or through our official customer service number +639171739157 . We do our best to respond as quickly as possible, and can best accomodate you from 10 AM to 5 PM (GMT +8).